privacy policy
Privacy Policy
Last Updated: [July 23, 2026]
This Privacy Policy applies to EverJoy General Store and explains how we collect, use, store, share, and protect the personal data of visitors and customers.
This template is suitable for e-commerce websites targeting EU markets such as Slovenia, the Czech Republic, Slovakia, Hungary, Poland, Romania, Bulgaria, Croatia, Spain, Portugal, and Italy. Under the GDPR, a privacy policy must clearly state the data controller, purposes of processing, legal basis, recipients, retention periods, and user rights; non-essential cookies should generally be enabled only after obtaining user consent.
1. Data Controller
The entity responsible for processing your personal data is:
Company Name: BILTMORE TRUST COMPANY
Registered Address: 212 S. MAIN AVENUE, SUITE 203, SIOUX FALLS, SD 57104, USA
Company Registration Number: DB052347
Customer Service Email: [htkjshyx@gmail.com]
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.
2. Information We Collect
We may collect the following data when you browse the website, place an order, contact customer service, or subscribe to marketing communications:
2.1 Order and Identity Information
Name;
Shipping and billing addresses;
Phone number;
Email address;
Order number;
Purchased items and order amount;
Shipping and return information.
2.2 Payment Information
For Cash on Delivery (COD) orders, we may record:
Payment method;
Amount due;
Payment status;
Bank account information required for refunds.
Credit card or online payment information is typically processed by third-party payment service providers; as a general rule, we do not store full credit card numbers.
2.3 Technical and Device Information
IP address;
Browser type;
Device type;
Operating system;
Access time;
Pages visited;
Click records;
Cookie identifiers;
Advertising source and conversion data. 2.4 Customer Service Information
When you contact us, we may retain:
Email and chat logs;
Records of telephone conversations;
Photos or videos of products;
Information regarding complaints, returns, and refunds.
2.5 Marketing Information
Subject to obtaining necessary consent, we may collect:
Email subscription status;
Ad interaction data;
Preferences regarding promotional activities;
Your choices regarding marketing cookies.
3. How We Use Personal Data
We may process your data for the following purposes:
3.1 Order Processing and Fulfillment
Including:
Confirming orders;
Contacting customers;
Arranging shipment;
Processing cash-on-delivery transactions;
Providing order status updates;
Handling returns, refunds, and after-sales service.
The legal basis for processing is typically the fulfillment of the purchase contract between you and us.
3.2 Customer Service
We use necessary information to respond to inquiries, handle complaints, confirm orders, and resolve delivery issues.
3.3 Fraud Prevention and Prevention of Order Abuse
We may verify order authenticity, identify duplicate or anomalous orders, and prevent fraud, malicious refusal of delivery, and website security risks.
When conducting such processing, we strive to balance the merchant's legitimate interests with the customer's right to privacy.
3.4 Compliance with Legal Obligations
We may retain order and transaction records in accordance with tax, accounting, consumer protection, product safety, or regulatory requirements.
3.5 Website Analytics and Optimization
Subject to obtaining necessary cookie consent, we may analyze website traffic to:
Improve website performance;
Optimize product pages;
Understand advertising effectiveness;
Analyze purchase conversions;
Enhance user experience.
3.6 Marketing and Advertising
Where permitted by law or upon obtaining your consent, we may send you:
Product information;
Promotional offers;
Shopping cart reminders;
New product notifications;
Personalized advertisements.
You may unsubscribe or withdraw your marketing consent at any time. 4. Legal Basis for Processing Personal Data
Depending on the specific circumstances, we may process data based on the following legal grounds:
Performance of a contract: Processing orders, delivery, payment, and after-sales service;
Legal obligations: Retaining invoices, tax records, and transaction records;
Legitimate interests: Website security, fraud prevention, and service improvement;
User consent: Marketing emails, personalized advertising, and non-essential cookies;
Establishing, exercising, or defending legal rights: Handling disputes, complaints, or legal claims.
Withdrawing consent does not affect data processing that has already taken place prior to the withdrawal.
5. Who We Share Data With
We share personal data only to the extent necessary for our business operations or as required by law.
Recipients may include:
Courier companies and local delivery partners;
Cash-on-delivery and payment service providers;
Warehousing and order processing service providers;
Website hosting and technical service providers;
Customer service and email service providers;
Accounting, tax, and legal advisors;
Advertising and data analytics service providers;
Government agencies or regulatory bodies.
We require service providers to process data solely for agreed-upon purposes and to implement appropriate data protection measures.
6. Advertising and Analytics Services
This website may use the following tools:
Google Ads;
Google Analytics;
Google Tag Manager;
Meta Pixel;
Facebook and Instagram advertising tools;
TikTok Pixel;
Other advertising attribution or analytics tools.
These tools may collect information regarding devices, browsing activity, ad clicks, and purchase conversions via cookies or similar technologies.
Except for strictly necessary cookies, tracking tools are enabled based on your cookie preferences. Users can adjust or withdraw their consent at any time via the website's cookie settings.
7. Cookies
Cookies are small data files stored on a user's device by the website.
We may use the following categories of cookies:
Necessary Cookies
Used for the shopping cart, checkout, security verification, and basic website functionality. These cookies generally cannot be disabled.
Preference Cookies
Used to remember language, region, or website settings.
Analytics Cookies
Used to understand website traffic, traffic sources, and how users interact with the site.
Marketing Cookies
Used to measure advertising effectiveness, build advertising audiences, and display relevant ads.
You can make choices via the cookie banner:
Accept all cookies;
Reject non-essential cookies;
Customize cookie settings.
Rejecting non-essential cookies will not prevent you from using the website's basic purchasing functions. 8. International Data Transfers
Some technology, advertising, cloud service, or payment service providers may be located outside the European Economic Area (EEA).
When international data transfers occur, we implement appropriate safeguards in accordance with applicable laws, such as:
EU adequacy decisions;
EU Standard Contractual Clauses (SCCs);
Other applicable data protection mechanisms.
The GDPR requires appropriate safeguards when transferring personal data outside the EEA.
9. Data Retention Periods
We do not retain personal data indefinitely.
General retention periods are as follows:
Data Type Recommended Retention Period
Order and invoice records Retained as required by local tax and accounting laws
Delivery records Duration required to complete the order and provide after-sales service
Customer service and complaint records Typically retained for 2 to 5 years
Return and refund records Deleted after processing is complete and legal requirements are met
Marketing subscription information Until the user unsubscribes or withdraws consent
Cookie and analytics records As specified in the Cookie settings
Fraud and security records Retained for the duration necessary to protect the website and uphold legal rights
Actual retention periods should be adjusted based on the laws of the company's jurisdiction and the target countries.
10. Your Rights Regarding Personal Data
Subject to applicable law, you may request to:
Access the personal data we hold;
Correct inaccurate or incomplete data;
Delete personal data;
Restrict data processing;
Object to data processing based on legitimate interests or direct marketing;
Obtain data in a structured, commonly used, and machine-readable format;
Transfer data to another service provider;
Withdraw consent at any time;
Object to automated decision-making;
Lodge a complaint with a local data protection authority.
The European Commission specifies that users must be informed of their rights regarding access, correction, deletion, restriction, objection, data portability, withdrawal of consent, and lodging complaints with supervisory authorities.
To exercise your rights, please contact:
Privacy contact email: [Privacy Email Address]
To prevent unauthorized data disclosure, we may require reasonable proof of identity.
11. Direct Marketing
We may send you marketing emails or SMS messages where you have consented or where permitted by law.
You can opt out by:
Clicking the "Unsubscribe" link in the email;
Contacting us via our customer service email;
Updating your marketing preferences in your account settings. Even if you opt out of marketing communications, we may still send necessary transactional information, such as order confirmations, shipping notifications, and refund notices.
Users have the right to object to the use of their data for direct marketing purposes; we also comply with applicable regulations regarding electronic marketing and ePrivacy.
12. Data Security
We implement reasonable technical and organizational measures to protect personal data, including:
Encrypted data transmission;
Restricted employee access;
Account and system security controls;
Regular updates to the website and plugins;
Data backups and security monitoring;
Data processing agreements with service providers.
As internet transmission cannot be guaranteed to be absolutely secure, we cannot promise that all risks can be entirely eliminated.
13. Minors
This website does not actively sell products to or collect personal data from children who have not reached the legal age of majority in their respective countries.
If you believe a child has provided us with personal data without a guardian's consent, please contact us, and we will handle the matter in accordance with applicable laws.
14. Third-Party Websites
This website may contain links to third-party websites, payment platforms, or social media sites.
Third-party websites have their own independent privacy policies, and we are not responsible for their data processing activities. Please review the privacy policies of third-party websites before visiting them.
15. Policy Updates
We may update this privacy policy to reflect changes in law, business operations, or technology.
Updated versions will be posted on this page, accompanied by a new "Last Updated" date. Users may be notified of significant changes via the website, email, or other appropriate means.
16. Contact Information
For questions regarding privacy, cookies, or personal data, please contact:
Company Name: BILTMORE TRUST COMPANY
Registered Address: 212 S. MAIN AVENUE, SUITE 203, SIOUX FALLS, SD 57104, USA
Company Registration Number: DB052347
Customer Service Email: [htkjshyx@gmail.com]
Business Hours: [Monday–Friday 9:00–18:00; Saturday 10:00–16:00]